Privacy Policy

Ramnik Dairy Farm · Last updated: 23 July 2026

This Privacy Policy explains how Ramnik Dairy Farm (“we”, “us”) collects and uses information when customers and delivery staff communicate with us on WhatsApp for milk delivery and related billing.

1. Information we collect

• WhatsApp phone number
• Customer name and delivery area (from our customer records)
• Message content you send about milk orders, skips, quantity changes, payments, or coupons
• Delivery timestamps and message status needed to run the service

2. How we use information

• To understand and confirm milk delivery instructions
• To notify our delivery staff of customer changes
• To send confirmations (for example “Ok”) and operational updates
• To support billing, payment, and coupon confirmations related to your account
• To keep internal logs for operations and troubleshooting

3. How we process messages

Incoming WhatsApp messages are processed by our systems (including local language understanding on our own computers) so we can interpret delivery instructions. We do not sell your personal information.

4. Sharing

We share only what is needed to deliver milk and run the dairy: delivery staff may receive Hindi summaries of your requested changes; administrators may receive alerts for unknown numbers or unclear messages. Message delivery uses Meta’s WhatsApp Business Platform.

5. Retention

Message logs and related records are kept as long as needed for delivery operations, billing, and dispute resolution, then deleted or archived according to our internal practices.

6. Your choices

You can stop using WhatsApp for delivery instructions at any time and contact us by phone or email instead. To correct your phone number or customer details, contact us using the details below.

7. Contact

Ramnik Dairy Farm
Email: ramnikdairyfarm@gmail.com

8. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do.